From this year onwards, customers of Roto Frank Fenster- und Türtechnologie GmbH (Roto FTT) in Europe, the USA and Canada will have online access to documents and order data in real time.
By the end of the year, this will ensure that all customers in these market regions are connected so that they can enjoy the benefits of the portal.
In its customer portal, Roto FTT provides very high-quality data, as the portal is designed to be an ERP-based application rather than an isolated solution. On this basis, directly billing customers can access product and price information, data on orders and invoices at any time and use this for their own planning purposes. Customers can define which of their employees can view what data.
In this way, a customer can set up individual access rights, for example for their sales team, customer service, accounting or inventory management, explains the project manager, Valentin Grimm, Head of Sales Excellence.
Ordering made easy
Grimm is certain that, in the medium term, the customer portal will play an important role for digital ordering processes too. Although many customers already use direct data exchange via EDI for their orders, as an additional option for digital orders the customer portal is also able to flexibly process different CSV files. For example, the components of a hardware configuration developed using “Roto Con Orders” could be entered as a goods order via the customer portal in just a few steps.
A repeat order can be placed in just a few clicks based on older orders, the lists for which can be created and managed in the customer portal. The order history for the last three years is stored, while a handy search feature makes it easier to find and order individual components. Interested parties can find information and access to the customer portal online at ftt.roto-frank.com/en/customer-portal.
Eight languages
Upon request, Roto stores product information, contracts, or documents related to agreements made with the sales department in the user's personalized download area. Information is available in German, English, French, Italian, Polish, Romanian, Spanish and Hungarian. Every user can choose for themselves the language in which they would like to use the portal.
